Event Sales Manager

About Us

The boutique inn a beautifully restored 1860 manor house, sits on 35 acres. The guest rooms and secluded cottages, thirteen (13) accommodations in all, offer unparalleled privacy and comfort. Guest gathering and dining spaces are found inside the historic manor house, on the picture-perfect wraparound porch and the grounds, gardens, and meadows that surround it all. A 2400 square foot event building will be completed in September. The inn is less than two miles from the Arts and Entertainment center of Chestertown, the Mid-Atlantic’s most charming historic town. The Inn hosts weddings, corporate retreats and other property buy-out events. The Inn also hosts events open to the public.

Position Summary:

The Event Sales Manager is responsible for securing weddings, corporate events and other property buy-out sales and day to day sales management.

Must have boutique hotel/inn sales experience and be highly service-oriented, have excellent customer relationship skills, exemplary communication skills, both verbal and written, have excellent organizational skills and attention to detail, and be “a team player”. He or She must understand and be able to use technology. He or She must have a proven track record with event sales.

Must be self-motivated and proactive, able to create exciting experiences for overnight guests and visitors to the property. He/she is flexible, able to adapt to a changing schedule. Honesty and integrity are essential. Professional appearance is required at all times when guests are on the property.

Primary Duties and Responsibilities:

Managing Event Sales

Identifies potential clients and business opportunities

Meets with clients to discuss their specific requirements and the services that the hotel can provide

Negotiates contracts and packages to maximize profits

Works collaboratively with other staff to ensure services meet client needs including on event execution

Maintains accurate records of all pricings, sales, and activity reports

Attends bridal and trade shows and industry events to broaden network and increase business

Analyze post-event feedback from clients to identify areas for improvement and implement changes

Meets monthly sales quotas for weddings, corporate events, and other buy-out events

Ensuring Exceptional Customer Service

Creates an atmosphere in all operations areas that meets or exceeds guest expectations

Sets a positive example for guest relations

Interacts with guests to obtain feedback on product quality and service levels

Responds to and handles guest problems and complaints

Responds to guest reviews

Empowers employees to provide excellent customer service

Verifies employees understand expectations and parameters

Strives to improve service performance

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Other duties may arise from time to time and may be assigned to the employee including acting as back-up Inn Manager.

Compensation Package includes the following:

Pay

Salary is based on full-time employment year-round and paid on a bi-weekly basis and commensurate with level of experience. Eligible for commissions for event sales activity upon meeting monthly sales goals. Salary range includes potential commission capabilities.

A 30-minute lunch break is provided each day.

Health Insurance

Heath insurance is available for purchase.

Personal Time Off

Vacation/sick leave time accrued and equal to 2 weeks per year. Accrual begins after 90 days of employment. To be taken during the off-season.

Equipment

An office computer, phone and printer are available for use. A laptop and cell phone will be provided.

Apparel

Professional appearance is required. Logo shirts provided to be worn.

Education and Experience

High school diploma or GED; 5 years’ experience in guest services, front desk, event sales and management, or related professional area.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or related major and 3 years’ experience in guest services, front desk, event sales and management or related professional area.