Convention Services Manager, Account Executive

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Job Summary     
A Convention Services Manager (CSM) provides a wide range of event planning and logistics, event management, client and patron relations, and other related skills in support of events contracted at the Baltimore Convention Center (The Center). One of several members of the Convention Services team, a CSM, works with minimal supervision from an administrative superior and is expected to resolve problems by reference to general work instructions or occupational practices, procedures, and precedents. The results of their efforts ensure the BCC provides a positive experience for Center clients and associated visitors. This position partners closely with the Center’s service providers such as Telecommunications, Audio/Visual, Catering, and Utilities as well as event management from Visit Baltimore. All actions of the CSM must be in accordance with the policies and procedures of the BCC and the City of Baltimore. The CSM is a part of the Sales, Services, and Marketing department and reports directly to the Assistant Director of Convention Services.

Essential Functions  

The CSM is an exempt-from-overtime position and is classified as essential personnel within the City of Baltimore. The work of this individual involves working evening, weekend, and holiday hours as well as being on call 24-hours a day when leading an event. (The following duties and examples illustrate the work performed in the position. This list is not inclusive.  Other duties not listed may be required to accomplish the work of the Convention Center.)                                

• Monitors and ensures contractual responsibilities of all parties. 
• Works directly with clients and show staff how to plan logistics of their events
• Prepares event documents and staff instructions for the building staff.
• Insures event and client compliance with building regulations.                            
• Manages and directs staff during events and resolves event related problems.
• Manages all operations during events
• Coordinates all work between partnering service contractor                              
• Calculates and approves billing statements.
• Performs related work as required.

Minimum Qualifications

Education: Have a bachelor's degree in business, public relations, hospitality, marketing or related field from an accredited college or university. *Commensurate experience will be considered in-lieu of degree*

AND
 

Experience: Have three years of experience in public relations, business, hospitality, marketing, or related field work at the intermediate level.

Preferred – Possesses professional event-based certification(s) (CASE, CEM, CMP, CVP, etc.) and is actively engaged with industry professional organizations (ASAE, IAEE, IAVM, MPI, PCMA, etc.)
 

OR
 

Equivalency Notes: Have an equivalent combination of education and experience.

Knowledge, Skills, and Abilities     

• Knowledge of the techniques and methods of event planning and logistics.      
• Ability to establish effective working relationships with clients and co-workers.
• Ability to communicate effectively between different audiences.                        
• Effective and diplomatic interpersonal skills in high pressure situations.            
• Ability to multitask effectively in a fast-paced environment.                                  
• Creative thinking and problem-solving skills.                                                            
• Superior organizational skills as well as the ability to maintain records and files.
• Knowledge of    universal meetings, exhibit, convention and other hospitality methodology, practices, and operating procedures.                                              
• Ability to translate specifications into working documents for the departmental staff of the Center in accordance with client’s specifications.                        
• Ability to evaluate details and detect gaps in information.                                      
• Ability to understand, identify, and articulate the cause-and-effect of decisions made by self and by others.                                                                                          
• Ability to read, interpret, and explain contract language

Additional Information

Background Check   

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation   
All persons, including current City employees, selected for this position must complete a 6-MONTH mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws.  Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER