Account Executive/Sales Manager

Position Overview: The Account Executive is responsible for soliciting, selling, and contracting guest rooms, meeting spaces, and food and beverage services. Success in this role requires adaptability to market trends and a proactive approach to meeting and exceeding sales goals.

Sales & Business Development:

• Solicit new and existing accounts to achieve and exceed revenue goals.

• Maintain knowledge of competitors, industry trends, and market changes.

• Develop and execute strategic action plans to attract and retain business.

• Analyze business opportunities and manage lead responses effectively.

• Maintain a consistent follow-up cadence with accounts.

• Engage in weekly/monthly prospecting through various channels, including:

  • Outside sales calls

  • Cold calls

  • Social media (LinkedIn, Facebook)

  • Email outreach

  • Site tours

  • Networking events

  • Trade shows

Client & Contract Management:

• Ensure all sales proposals, contracts, and client communications are accurate and within company guidelines.

• Maintain compliance with accounting SOPs, including accurate billing and PCI compliance.

• Obtain and manage rooming lists as necessary.

• Provide outstanding customer service, addressing client issues promptly and effectively.

• Collaborate with interdepartmental teams to ensure seamless execution of events and guest stays.

Team & Communication Responsibilities:

• Maintain strong communication with internal departments.

• Seek guidance from the Director when needed.

• Participate in and contribute to team meetings.

• Uphold professionalism and mutual respect within the Turf Valley Resort team.

• Participate in the Manager on Duty (MOD) shift as scheduled.

Physical Demands:

• Sitting for extended periods.

• Standing, lifting, and bending as needed.

• Occasionally lift materials up to 30 lbs.

Qualifications:

• Preferred: BA/BS degree or two-year degree in hospitality or business.

• 1-3 years of sales experience required.

• Experience as a Convention Services Manager (minimum 3 years) is acceptable.

• Strong proficiency in computer and sales management systems.