Lobby Attendant

GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:

The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel’s focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers, which is part of our Southern Difference!

WHAT WE ARE LOOKING FOR:

The Lobby Attendant promotes a positive image of the Hotel to guests, and must be pleasant, friendly, and able to address problems or special requests. The responsibilities include keeping the lobby clean, sweep and wash floors, vacuum carpets, wash walls, dust Furnitures and fixtures, etc.

WHAT WE EXPECT FROM YOU:

• Ensure uniforms and personal appearance are clean and professional
• Support all co-workers and treat them with dignity and respect
• Support team to reach common goals
• Move at a speed that is required to respond to work situations (e.g., run, walk jog)
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move through narrow, confined, or elevated spaces
• Move over Sloping, uneven or slippery surfaces and steps
• Move up and down a ladder
• Move up and down stairs, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance
• Ability to push and pull loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces
• Stand, sit kneel, or walk for an extended period or high frequency across an entire work shift
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Ensure security of any assigned keys, beeper, and radios
• Maintain cleanliness and organization of floor closets
• Clean designated areas with proper chemicals, tools, and equipment
• Clean restroom
• Clean the lobby
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, ie: Weekends, Holidays and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand company’s emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Perform other duties as assigned by Manager and/or Supervisor
• Contribute to team/company engagement efforts

JOB KNOWLEDGE & SKILLS:

• Perform job functions with attention to details, speed and accuracy
• Knowledge of proper chemical handling
• Endure various physical movements throughout the work areas.
• Must be able to reach above head and shoulder height to perform job duties.
• Must be able to stand and exert well-paced mobility for up to 8 or more hours in length.
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Sound leadership and managerial skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledgeable and competency in necessary systems and software:
• Outlook, Word, Excel, accounting software, Yardi, Delphi, Maestro

WHAT’S REQUIRED FROM YOU:

• 2 years demonstrated cleaning/housekeeping experience, preferably in a hospitality

      environment.

• High School Diploma or equivalent required.