Hotel Maintenance Engineer

GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:

The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel’s focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference!

WHAT WE ARE LOOKING FOR:

Hotel Maintenance must maintain complete knowledge of correct maintenance and use of equipment. Hotel Maintenance performs general maintenance to guestrooms and public areas to include plumbing, lighting, repairing floors, roofs, and doors and installing new products, such as windows, carpets, and light fixtures.

WHAT WE EXPECT FROM YOU:

• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
• Receive daily work assignments from Chief Engineer/Supervisor and review priorities and special projects
• Organize materials, tools and equipment to perform daily assignments
• Maintain timeliness and work schedule in accordance with the preventive maintenance program
• Check work orders and night report for any problems. Make rounds checking these problem areas and note any information needed or safety concerns in the hotel
• Schedule work in accordance with preventive maintenance program in rooms, coordinating with the Executive Housekeeper and Front Office
• Perform general maintenance to guestrooms and public areas
• Assist electrician, carpenter, plumber and painter in all phases of repair work
• Assist other engineering personnel as instructed by supervisor in regards to routine and preventive maintenance
• Assume the responsibilities of the Duty Engineer, which includes carrying the radio, conducting rounds and checking building equipment
• Wipe down walls, clean and paint, as needed
• Repair furniture
• Assist with snow removal and procedures
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team’s success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, ie: Weekends, Holidays and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand company’s emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Support Southern Management’s Mission, Vision, and Values
• Comply with Southern Management’s policies and procedures
• Perform various other duties as assigned by Manager and/or Supervisor

JOB KNOWLEDGE & SKILLS:

• Knowledge of proper chemical handling and disposal
• Excellent written and verbal communication skills
• Basic industry mathematics
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Technical knowledgeable and competency in necessary systems and software
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

PHYSICAL ABILITIES REQUIRED:

• Exert physical effort in lifting/transporting at least 80 pounds
• Push/pull carts and other equipment up to 250 pounds
• Endure various physical movements throughout the work areas
• Must be able to stand and exert well-paced mobility for up to 8-hours or more in length
• Satisfactorily communicate with guests, management and co-workers to their understanding
• Work environment – Engineering workshop, all areas of the hotel. Working on stepladders. Job involves working under variable temperature conditions and noise levels, in indoor and outdoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, and chemicals.
• Climbing in ceilings – elevated platforms.

QUALIFICATIONS:

• 1-2 years demonstrated maintenance engineer experience, preferably in a hospitality or food and beverage environment
• AHLEI – Maintenance certification within 6 months of employment
• High School Diploma or equivalent required