House Attendant

GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:

The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel’s focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference!

WHAT WE ARE LOOKING FOR:

The Housekeeping Attendant promotes a positive image of the Hotel to guests, and must be pleasant, friendly and able to address problems or special requests. The responsibilities include vacuuming, cleaning, dusting and polishing guest rooms as well as making beds, changing sheets and removing or replacing used towels and toiletries.

WHAT WE EXPECT FROM YOU:

• Maintain complete knowledge of correct maintenance and use of equipment
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Ensure security of any assigned keys, beeper, and radios
• Review assignment sheet and update completed assignments always checking with Housekeeping Supervisor for additional assignments throughout the shift
• Organize and prioritize daily assignments
• Review assigned area and complete general removal of any trash or debris on floors
• Check assigned floor closets and complete linen requisition to replenish linen supplies
• Stock linen carts with linen and supplies. Transport linen carts to appropriate floor closets and stock according to diagram
• Maintain cleanliness and organization of floor closets
• Clean designated areas with proper chemicals, tools and equipment
• Transport any Room Service trays/items in guest hallways to service elevator landings
• Inspect condition of all furniture for tears, rips and stains and report damages to Housekeeping Supervisor
• Inspect condition of planters and plants; remove debris, polish planters
• Empty trash containers, ashtrays and ash urns in all assigned areas
• Remove trash; debris and cobwebs from all assigned areas
• Provide timely delivery of any items requested by guests. Retrieve items from guest rooms and return to proper storage areas
• Report any damages or maintenance problems to the Housekeeping Supervisor
• Turn over any lost and found items to the Housekeeping Supervisor
• Ensure security of guest room access and hotel property
• Make up cribs and rollaway beds; transport to designated rooms
• Stock Housekeeping department supplies
• Assist Lobby Attendant as assigned
• Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day.
• Ensure unresolved incidents are reported to Manager/Supervisor
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Complete all required Appraisals
• Contribute to the team's success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e. : Weekends, Holidays and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand company's emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Support Southern Management's Mission, Vision, and Values
• Comply with all Southern Management's policies and procedures
• Perform various other duties as assigned by Manager and/or Supervisor

JOB KNOWLEDGE & SKILLS:

• Perform job functions with attention to detail, speed and accuracy
• Maintain confidentiality of guest information and pertinent hotel data.
• Knowledge of proper chemical handling
• Previous guest relations training
• Exert physical effort in lifting/transporting at least 75 pounds or more.
• Push/pull carts or equipment up to 250 pounds.
• Endure various physical movements throughout the work areas.
• Must be able to reach above head and shoulder height to perform job duties.
• Must be able to stand and exert well-paced mobility for up to 8 or more hours in length.
• Work environment -- Guest Rooms, Guest and Service Corridors, Vending Areas, Guest Laundry. Job involves working under variable temperature conditions and noise levels, in indoor settings, and around fumes and/or odor hazards, dust and/or mite hazards, biohazards and chemicals.
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Sound leadership and managerial skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
• Technical knowledgeable and competency in necessary systems and software:
  - [Outlook, Word, Excel, accounting software, Roommaster, Seriousware, Visual One, Delphi, Meeting Matrix, etc. ]

QUALIFICATIONS:

• 2 years demonstrated cleaning/housekeeping experience, preferably in a hospitality environment
• High School Diploma or equivalent required