Bartender/Server

GET TO KNOW THE HOTEL AT THE UNIVERSITY OF MARYLAND:

The Hotel at the University of Maryland (The Hotel) is a AAA 4-Diamond independent property located directly across the street from the main campus of the University of Maryland. The Hotel is a market leader in service and guest experience and the team is focused on delivering highly personalized service. The Hotel has 297 rooms with 24 suites and over 45,000 sq. ft. of event space handling events from 10 to 1,500. The Hotel’s focus on culture creates an environment for team members to thrive and provides opportunities to grow responsibility and advance their careers which is part of our Southern Difference!

WHAT WE ARE LOOKING FOR:

Duties include setting patron tables and buffet areas for service. During service, a Banquet Server accommodates all guests and is responsible for replenishing buffet food, refilling beverages, removing dirty dishes from tables and assist in additional tasks to help facilitate a smooth and efficient service.

WHAT WE EXPECT FROM YOU:

• Tips certification is required.
• Attend pre-function line-up.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of service requirements for assigned function
• Detailed menu selections, major ingredients, appearance, texture, quality standards, garnish and method of presentation.
• Knowledge of particular characteristics of drink recipes/description of wines/champagne and libations ordered.
• Knowledge of prices for specified bar selections on cash bars.
• Knowledge of station assignment and bar set-up.
• Knowledge of group name, type of function and expected attendance.
• Knowledge of scheduled hours of service.
• Knowledge of special requests/arrangements.
• Knowledge of order of service, traffic flow in room.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving.
• Efficiently complete pre-function side work
• Greet guests as they arrive and assist them with beverages.
• Serve all alcoholic and non-alcoholic beverage items to the guest in accordance with function requirements.
• Keep the bar tidy and organized throughout the event.
• Remove bar mixers, juices, alcohol and garnishes at the end of the event and return to proper storage.
• Set up, monitor, refresh and breakdown bars for specified functions according to group requirements.  Wipe down and disinfect the bar at the end of the shift.
• Return front and back bars to designated storage location.
• Efficiently complete closing side duties
• Adhere to payment, cash handling and credit policies/procedures.
• Follow maintenance program and cleaning schedule.
• Handle all beverage needs as specified in contract.
• Make sure the counts on the bar match the issue counts on the consumption sheets
• Maintain accurate counts of additions to bar inventory.
• Complete an accurate return count for all bar events.
• Complete required liquor room side work.
• Return all mixers, beer, wine, liquor to proper designated storage area and leave the liquor ready for inventory counts.
• Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Contribute to the team’s success by accomplishing tasks and assisting with projects as needed
• Maintain knowledge and compliance with departmental policies, service procedures, and standards
• Availability during peak operating times, i.e.: Weekends, Holidays and Special Events
• Work as a team member to ensure our guests have the best possible experience
• Understand company’s emergency procedures and be able to apply them when necessary
• Report any incidents, property damage or injuries immediately to Manager/Supervisor
• Attend department meetings and training sessions as necessary
• Contribute to team/company engagement efforts
• Perform other duties as assigned by Manager and/or Supervisor

JOB KNOWLEDGE & SKILLS:

• Maintain confidentiality of guest information and pertinent hotel data
• Knowledge of various drink recipes, beers, and wine varieties.
• Excellent written and verbal communication skills
• Compute basic arithmetic and mathematical calculations
• Organized and detail oriented
• Excellent time management skills
• Excellent interpersonal skills
• Sound leadership and managerial skills
• Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction

QUALIFICATIONS:

• 1 year experience as a Restaurant or Banquet bartender preferred
• Minimum 18 years of age to serve alcoholic beverages
• High School Diploma or equivalent required