Front of House Associate

The ideal candidate will be responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Front of House Associate checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. He/She will be greeting and assisting guests, taking orders, preparing drinks, and maintaining a clean and organized area. 

Responsibilities:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform guests about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to guests' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for all customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payment

Requirements and Skills

• Excellent Communication and Organizational Skills
• Customer Service
• Teamwork
• Energy Level
• Thoroughness
• Professionalism